FAQ FAQ

  • What is Aura?

    Aura connects you with expert coaches for personalized guidance, doubt solving, and mentorship. It's ideal for students who need focused support on challenging concepts or exam strategies.

  • How do I log in to Aura?

    Visit aura.gyanis.ai and log in using your registered credentials. The dashboard shows your sessions, Feed, and coach availability.

  • How do I book a session?

    Click Book a Session, choose a coach, select a date and time, and confirm using Gyanis Credits (GC).

  • How long are sessions?

    Session duration is set by the coach and can vary from 30 minutes to 1 hour.

  • What is the Aura Feed?

    The Feed is a stream of posts, insights, and tips from your coaches. You can access recommended exercises, motivational tips, and learning strategies outside your sessions.

  • How do I select the right coach?

    Filter by specialisation, ratings, and availability. You can read profiles and student reviews before booking.

  • Can I reschedule or cancel a session?

    Yes! Use the Manage Sessions section on the dashboard. Refunds and credits follow our no-show and cancellation policy.

  • How do notifications work?

    Turn on notifications to get alerts for upcoming sessions, coach messages, and Feed updates.

  • Can Aura help with emotional or psychological support?

    Yes. Coaches trained in psychology or student well-being provide tips on stress management, motivation, and study strategies.

  • Is Aura suitable for all subjects?

    Aura currently supports SPM, STPM, IGCSE, PT3, and will expand to more subjects in the future.

  • Can I take Aura sessions safely?

    Yes. Use Aura during study hours or doubt sessions, and follow safety guidelines like informing parents if needed.

  • How is Aura helpful for my studies?

    Aura gives real-time guidance, personalized strategies, and expert insights, helping you understand concepts faster and perform better in exams.

  • How can I contact support?

    For any technical issues, account questions, or refunds, you can reach us at support@gyanis.ai. Our team is happy to help.

Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team.

Need Immediate Help?

If you or someone you know is in danger or thinking about self-harm, reach out right now. This is bigger than an app.

Aura is not an emergency service. In immediate danger, call 999.

Malaysia:

National Helpline

Talian Kasih 15999

Secondary: WhatsApp +6019-261-5999

National Helpline

Befrienders Kuala Lumpur 03-7627 2929

Official & Nonprofit Helplines
Free to Access
Reviewed Regularly