Privacy Policy

Purpose

This policy explains how Aura uses account details, bookings, messages and session information to arrange support with an Aura Coach. Read what is collected, why it is needed, and how to contact us about your data. You can book and communicate through Aura without exchanging personal contact details with your coach.

Quick Navigation

  • Information Collected

  • How Data is Used

  • Safeguards and Controls

  • School Accounts

  • Legal and Regional Compliance

  • Contact Information

  • Updates to This Policy

  • Summary

Information Collected

In addition to standard account and payment information, Aura collects:

  • Booking Details: Session topics, time, duration, and chosen mentor.
  • Session Notes: Optional notes exchanged between students and mentors during or after sessions.
  • Transaction Data: Payment identifiers, amounts, and payment status (processed by third-party gateways).

How Data is Used

  • To manage bookings, confirm schedules, and facilitate communication between mentors and learners.
  • To process payments, issue invoices, and calculate Gyanis Credits (GC) balances.
  • To generate aggregated reports for quality assurance and mentor performance.

Safeguards and Controls

  • Mentor and student contact details (email/phone) are masked by the platform; direct sharing is discouraged.
  • All chat and session data are stored securely and accessible only to participants and authorized Gyanis staff for support or compliance review.
  • Payment information is handled by third-party gateways; Gyanis never stores card details.
  • Mentors are bound by confidentiality and data handling clauses.

School Accounts

In school-managed deployments, Aura is available only where permitted by the school’s consent framework.

Across all Gyanis features:

  • No personal information is sold or shared with advertisers.
  • Student accounts require parental or school consent when applicable.
  • All content generated or uploaded remains under user or school ownership, as defined in Terms of Use.
  • Users may request deletion or correction of data by contacting support@gyanis.ai.
  • Data security measures include encryption, access control, and continuous monitoring.

Contact Information

  • General Queries: hello@gyanis.ai
  • Privacy and Support: support@gyanis.ai
  • Data Protection Officer (Nigeria): hello@gyanis.ai

Updates to This Policy

We may update these product-specific policies from time to time to reflect new features or regulations.

The updated version will be published on our website with the revised effective date.

Summary

Gyanis Flow, Aura, and Vibe are designed around one shared principle: Technology should make students smarter, not more vulnerable.

We collect the minimum data necessary to personalize learning, protect it with strong safeguards, and ensure that schools, students, and parents always remain in control.