Find answers about your coach, bookings, session costs and privacy.
20 answers. Start with the essentials.
Aura connects students and teachers with vetted Aura Coaches for private 1-on-1 wellbeing sessions. Review the verified credentials shown on the individual coach’s profile. You book them with Gyanis Credits (GC).
Filter by specialisation, rating and availability, then read the coach's full profile before you book.
Click "Book a Session", choose a coach, select a date and time, and confirm using Gyanis Credits (GC).
Each coach sets the price and duration of their services. Both are shown before you confirm a booking, and payment is in Gyanis Credits (GC). Free Flow tokens do not pay for Aura sessions.
Open your session in the app to review the available cancellation or rescheduling options. Check any refund or penalty shown before confirming; the session status, timing and current cancellation policy determine the outcome.
Aura offers scheduled wellbeing coaching for students and teachers. It does not provide diagnosis, therapy or emergency care. Review the coach's credentials and service scope before deciding whether it meets your needs.
Bring your hardest study question to Flow and start with free tokens that never expire. No card required. Subscribe when your free tokens run out; plan usage limits apply. Aura coach sessions are paid separately with Gyanis Credits (GC), with the price shown before booking. To activate your free Flow tokens, create a Gyanis account and verify your mobile number.
Gyanis deducts a 5% commission from the settled session amount before crediting the teacher or coach. It is included in the student’s session price, not added on top. GC rounding and minimum-fee rules apply; any withdrawal fee is separate and shown before withdrawal.
Visit aura.gyanis.ai and log in using your registered credentials. The dashboard shows your sessions, Feed, and coach availability.
Each coach sets the length of their own services, so the duration is shown on the service, next to its price in Gyanis Credits (GC), before you confirm.
The Feed is where your coaches post exercises, prompts and short reads for you to use between sessions.
Turn on notifications to get alerts for upcoming sessions, coach messages, and Feed updates.
Yes. Coaches work with students and teachers on exam stress, motivation and burnout. Aura is scheduled support and not an emergency service, so if you are in immediate danger, call your local emergency number first.
Aura Coaches support students taking Matric and Intermediate board exams, MDCAT and ECAT, and Cambridge O and A Levels. More qualifications are being added.
Read the coach's verified profile, session details and the safety information before booking. Accounts for minors must complete the applicable parent or guardian consent steps. Aura provides scheduled wellbeing coaching, not emergency care.
Aura Coaches can help you discuss study pressure, habits, motivation and confidence. Agree on practical next steps with your coach. Student-facing summaries may be available after a session; outcomes and progress vary.
Email support@gyanis.ai for technical issues, account questions or refunds.
You can review your session history. Coaches keep private session notes; a separate student-facing summary may be available after notes are saved. A summary is not guaranteed for every session.
No. Gyanis vets each coach, but qualifications vary. Open a coach’s profile to see their verified credentials, including professional registration where applicable. Read the service description to choose the support that fits your needs.
You can browse and manage bookings in a mobile or desktop browser. A video session needs an internet connection and access to your camera and microphone. Choose a quiet, private place for your session.
If you or someone you know is in danger or thinking about self-harm, reach out right now. This is bigger than an app.
Aura offers scheduled sessions with Gyanis-vetted coaches. It is not therapy, and it is not a crisis or emergency service. In immediate danger, call 15 or 1122.
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